Catherine Kasper Life Center (CKLC) received the Excellence in Action award from My InnerView by National Research Corporation. This honor recognizes long-term care and senior living facilities that achieve the highest levels of satisfaction excellence, as demonstrated by overall resident or employee satisfaction scores that fall within the top 10 percent of the My InnerView product database.
The Excellence in Action awards are presented exclusively to National Research clients who use My InnerView products. Qualifying nursing homes, in addition to assisted living and independent living communities (over 8,500), must have completed a customer satisfaction survey in 2012. Winners must have also achieved a minimum of 10 responses with a minimum 30 percent response rate and scored in the top 10 percent of qualifying facilities on the question “What is your recommendation of this facility to others” in terms of the percentage of respondents rating the facility as “excellent.”
Catherine Kasper Life Center, a ministry sponsored by the Poor Handmaids of Jesus Christ, is a faith-based Continuing Care Retirement Community comprised of Maria Center, apartments for senior independent living with some supportive services; and the Catherine Kasper Home, a licensed skilled nursing facility with all private rooms providing short-term rehabilitation, long-term nursing care and a memory care unit. It provides comfort, dignity and well-being as residents continue on their journey of life.
James Schmidt, the Executive Director of CKLC shares, “It is very humbling, but also quite an honor to be nationally recognized for the care we provide. Our staff works diligently in applying our mission of dignity, respect and servant leadership while we care for our senior population. To get recognized by the people that we serve means a lot to the Catherine Kasper Life Center.”
Catherine Kasper Life Center is one of just four Indiana skilled nursing facilities that received the Customer Excellence in Action award. This is the second year that it has earned this national award. For more information about Catherine Kasper Life Center call 574-935-1742 or visit www.cklc.poorhandmaids.org
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